Yousaf Jamal Collection (“YJC”, “we”, “our”, or “us”) operates https://yjc.com.pk and provides online shopping, order processing, delivery coordination, customer support, and related services in Pakistan.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how customers can request removal or deletion.

Information We Collect

When you place an order, contact us, or use our website, we may collect:

– Customer name
– Phone number and WhatsApp number
– Email address, if provided
– Billing and delivery address
– City and delivery location details
– Order details, product details, payment status, courier/tracking information, and return/exchange details
– Website technical data such as cookies, browser information, and security logs needed to operate the website

How We Use Customer Information

We use customer information for:

– Processing and confirming orders
– Contacting customers about their order
– Sending order status, payment, shipping, tracking, delivery, return, or exchange updates
– Providing customer support
– Preventing fraud, duplicate records, delivery mistakes, and abuse
– Maintaining accounting, tax, courier, and business records
– Improving website and customer service operations

WhatsApp Messages

YJC may use WhatsApp to send order-related service messages when a customer provides a phone number while placing an order or contacting us for order support. These messages may include order confirmation, order changes, payment updates, shipping/tracking updates, delivery updates, return/exchange support, and customer service follow-up.

We do not sell customer phone numbers. We do not send promotional WhatsApp marketing messages unless the customer separately gives permission for promotional communication.

Customers can opt out from WhatsApp messages or request number removal here:
https://yjc.com.pk/whatsapp-opt-out/

Sharing of Information

We may share necessary customer/order information only with service providers needed to complete the order, such as courier companies, payment/support tools, hosting/security providers, website technology providers, and communication providers such as WhatsApp/Meta when messages are sent.

We do not sell customer personal information.

Data Retention

We keep order and customer records as long as needed for order support, delivery, returns/exchanges, legal, accounting, tax, fraud prevention, and business record purposes. When information is no longer required, we may delete, anonymize, or restrict it.

Customer Requests

Customers may request:

– WhatsApp opt-out or phone number removal
– Correction of inaccurate information
– Deletion of personal information where legally and operationally possible

Data deletion instructions are available here:
https://yjc.com.pk/data-deletion-instructions/

Contact Us

For privacy, WhatsApp opt-out, or data deletion requests, contact:

Email: sales@yjc.com.pk
Website: https://yjc.com.pk

Please include your name, phone/WhatsApp number, and order number if available, so we can locate the correct record.